Privacy Policy

Giba Storage collects personal information that you provide to us directly — for example when you submit a storage request, contact us with an enquiry, or enter into a lease agreement for a storage unit. This typically includes your name, contact number, email address and the storage details you supply.

We may also collect limited technical information when you use this website, such as pages visited and general usage data, in order to keep the website working and improve it.

We collect information so that we can respond to storage enquiries, confirm unit availability and pricing, administer lease agreements, issue invoices, and communicate with customers about their storage.

Information is used only for the purpose for which it was provided, or for a directly related purpose. That includes contacting you about your storage request, managing your unit and account, and meeting our obligations under your lease agreement.

We do not sell personal information, and we do not use it for unrelated marketing without consent.

We retain personal information for as long as it is needed for the purpose it was collected, and thereafter only where a legal, accounting or reporting requirement applies. Retention periods are to be confirmed by Giba Storage management.

We take reasonable steps to keep personal information accurate, complete and up to date. Please let us know if any of your details change so that our records can be corrected.

We take reasonable steps to protect the personal information in our possession from loss, misuse and unauthorised access, disclosure, alteration or destruction. Access to customer information is limited to those who need it to carry out their duties.

We do not disclose personal information to third parties except where it is necessary to provide the storage service, where you have consented, or where we are required or permitted to do so by law.

You may request access to the personal information we hold about you, ask that it be corrected where it is inaccurate, and object to certain processing. Requests can be sent using the contact details below.

This page is structured to accommodate information required under South Africa's Protection of Personal Information Act (POPIA), including the appointment and contact details of an Information Officer. That detail is to be supplied and approved by Giba Storage management before publication — no compliance claim is made here on its behalf.

Privacy queries can be directed to Giba Storage at:

+27 31 769 1419 · info@gibastorage.co.za · Fax: +27 31 769 1418

Postal: PO Box 576, Hillcrest, 3650

We may update this policy from time to time. The current version will always be published on this page, and continued use of the website or our storage services after an update constitutes acceptance of the revised policy.